Royal Mail outsources desktop IT services to Computacenter

Royal Mail outsources desktop IT services to Computacenter, which will support 30,000 users in head office, sorting and distribution locations

Royal Mail has outsourced desktop IT services to Computacenter, which will support 30,000 users in head office, sorting and distribution locations.

The contract includes service desk, a security operations centre and distributed desktop services.

The deal is part of Royal Mail’s IT services transformation programme.

Royal Mail Group CIO Catherine Doran said IT transformation was critical to the company’s business: “Delivery companies are technology-led companies and IT transformation throughout Royal Mail is central to the company’s parcels and letters business.”

Royal Mail became a publicly listed company and entered the FTSE100 index just over a year ago. 

These developments prompted a substantial change in how the business was run - and to its IT strategy, including the internal team, its contractors and projects.

Outsourcing overhaul

Doran said IT suppliers will play a key role at the Royal Mail Group. “The transition to our new IT suppliers will help promote innovation and ensure best practice is embedded in our IT function," she said. 

"This will provide the technological backbone to deliver further innovations for our customers. Computacenter will perform a vital role in this delivery.”

Speaking to Computer weekly in December 2014, Doran said that, when she set about changing the way technology was run at Royal Mail, modifying the management of third parties to reflect the new private company outlook took priority.

She said the company needed to eliminate its "monolithic" IT outsourcing model.

"We needed to go to market and shake the market and say, 'Look, this is how we want to run our IT', and go through the whole competitive process to to see who the suppliers would be – who we would work with over the long term," she said.

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