Trafford Council has more than halved its telephony costs from £4.6m to £2.4m since investing in an IP telephony system last May.
The council said the IP network, which includes the provision of voice over IP telephony to cut call costs, has allowed it to expand investment in the delivery of e-government services.
The converged voice, video and data network is based on an Alcatel private branch exchange and switching products that link 250 council buildings, including schools, hospitals, libraries, charities, and 4,700 office-based administrative workers.
Citizens, councillors and schools have also benefited from the introduction of additional applications, such as video conferencing, which provide multiple channels for interaction and increased e-learning opportunities.
Further advantages of the roll-out include a consolidated call-centre that can now deal with 80% of citizen inquiries at the first point of contact, and wireless data connectivity for council officers.