Hosted CRM suite promises full view of customers

NetSuite has released a hosted customer relationship management application that gives businesses a "truly full view" of all...

NetSuite has released a hosted customer relationship management application that gives businesses a "truly full view" of all customer interactions. 

The package, called NetSuite CRM+, integrates order management, partner management, incentive management, and project tracking. 

NetSuite CRM+ also includes website hosting, website analytics, customer portals, and partner portals and partner management, designed to make it easier to sell to and service customers via the web.

NetSuite claims its new offering is the only CRM solution to automate the entire customer lifecycle - from a potential customer browsing a company's website to a customer who has actually placed an order.

The package is aimed at competitors such as Salesforce.com, which is also developing on-demand CRM solutions that have wider automated capabilities.

NetSuite CRM+ is available in June at £75 per user per month. Incentive management, advanced site builder and Web analytics are available as modules at an additional cost of £125 per month.

The basic NetSuite CRM product is available for £55 per user per month.

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