Report cautions business to concentrate on IT service management

A new report from CIO Connect has outlined five rules of the road for successful IT performance measurement.

A new report from CIO Connect has outlined five rules of the road for successful IT performance measurement.

The report, Measure for measure: driving IT performance, sponsored by IT and business consultancy Compass Management Consulting, shows how organisations can optimise the measures they choose for managing IT performance.

The report is based on a series of workshops and in-depth interviews with CIOs, as well as an extensive survey of CIO Connect members. In total, more than 80 of the top CIOs in the UK contributed to the research.

It reveals that while poor performance measurement can damage both individuals and businesses, well-designed measures can make the crucial difference between mere survival and flourishing success.

The report also identifies five rules of the road  that companies can follow to ensure effective IT performance measurement: choose the right vehicle; tune the performance engine with appropriate measures; learn from other drivers; watch the road ahead; build trust in the driver.

Margaret Smith, chief executive of CIO Connect, said:  “This is one of the most insightful reports that I’ve seen for a very long time into any subject.  The rules of the road outlined in the report are the steps that will take you towards the right measures for your business going forward. One of the things that struck me was how mature benchmarking has become.

"Twenty years ago we had very bald measures. But over time metrics became so complex and technical that hardly anyone understood what they meant. Now we’re finding measures that really do drive IT performance in the way business needs.”

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