Comms-care reveals professional services demand surge

Resellers are looking to third party providers to help them plug skill gaps driving the growth in demand for outsourced professional services

Skills shortages in the channel are going to drive a strong growth in outsourcing next year as resellers look to plug the gaps in their knowledge with the expertise of a third party.

The idea of skills gaps holding back customers is well established but the same problems appear to be having an impact on the channel, with resellers accepting the need to seek external help providing the expertise needed to provide the customer with the high levels of support expected by the user.

Research from outsourcing specialist Comms-care has indicated that the demand for professional services could grow as much as 60% in the next twelve months, a four fold increase in the size of the market back in 2012.

The channel appears to be looking for help with specialist IT skills, particularly around unified communications, with more than half (52%) revealing that they did not have the ability in house to support the technology.

The reasons for turning to outsourcers appear to be designed to improve the customer experience, rather than to try to reduce costs, and also chime in with more encouragement from vendors for ecosystems that combine the skills of several partners.

Simon Day, Comms-care professional services director, said that it was already recieving an increase in requests from resellers to provide help with professional services.

"The rise of IT professional services isn't just a coincidence, but a positive move by businesses to offer an enhanced service to their customers as the need to adopt new technologies rapidly grows," he said.

Along with unified comms skills other technologies that resellers are looking to gain greater support with include Office 365, Lync, Windows Server 2003 migration, Hyper-V, mobile device management and cloud computing.

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