Backup and disaster recovery services provider Backup Technologies (BTL) – which was acquired by cloud firm iomart earlier this year – has come to the aid of Symantec partners and customers affected by the closure of its Backup Exec.cloud service.
Symantec binned the service at the end of November 2013, admitting that Backup Exec.cloud had not been designed to handle features such as synch and share, or mobile access, which the SME customers to whom the service was offered were increasingly demanding.
In an internal document seen by Bloomberg, the firm said that as a result, it had “decided to discontinue Backup Exec.cloud in order to focus on more productive and feature rich cloud-based applications which include this type of functionality.”
The channel will not be allowed to sell any further subscriptions or renewals to the services starting from January 2014, according to one Symantec reseller, Berks-based Datek Solutions.
BTL has now joined a number of firms, including US providers Axcient and Zetta, offering a solution to users. It is offering to migrate all customers for free, allowing them to run its own stable enterprise backup solution alongside Symantec Backup Exec.cloud until the “drop dead date”.
Datek Solutions was among the first to take advantage of the offer and has already moved multiple customers across to BTL’s web-based monitoring portal.
Datek technical services manager Dave Twilley said: “A lot of our customers rely totally on cloud backup for things like Exchange data and sensitive documentation, so as soon as we got the end-of-life email from Symantec we knew we needed to act quickly.
“We spoke to BTL on the Friday and by the Monday morning all of our customers’ data was fully backed up,” he said.
BTL channel sales manager Rob Mackle added: “Symantec’s announcement has left a lot of customers in limbo. We moved Datek onto our enterprise backup solution quickly and smoothly to ensure their customers were not left exposed from the EOL announcement and we’re now offering free migration to anyone else affected by Symantec’s decision.
“Once migrated, they can run our Asigra solution in tandem with Backup Exec.cloud to see if it’s the right fit for them and to build up their data history.”
BTL’s solution includes an enterprise and WAN optimised solution, allowing large amounts of data to be protected over small bandwidth connections.
According to the blurb, BTL’s proprietary portal “enables centralised web-based monitoring and consolidate daily emails giving customers full transparency of backups on a real-time bases”.