CW+ Premium Content/Computer Weekly

A world-class digital banking experience will be driven by more intuitive, empathic and intelligent delivery of products and services. CIOs who aim to deliver this experience in 2018 and beyond need to understand the new business models, processes and technologies that will enable it. A true digital bank is a bank that improves the customer experience, creates powerful new streams of revenue and value, delivers against aggressive cost-income ratios, and can support multiple non-traditional business models. Ultimately, it needs to be agile enough from a technological, structural and cultural point of view to enable it to constantly adapt to rapidly changing business and technology environments. Pursuing a business vision and strategy that enable the reorganisation of the bank’s resources, to both optimise costs and leverage the latest technologies, must be the CIO’s top priority. Open banking platforms, big data, artificial intelligence (AI) and blockchain are just a few of the new technologies that can be leveraged to mitigate ...