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11 March 2025
Liverpool reinvents customer service through digital platform
This article is part of the Computer Weekly issue of 11 March 2025
Liverpool City Council wants to improve residents’ experience of dealing with the council, and sees digital technologies as key to achieving its goal
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Features in this issue
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Digital twins map the world and guide strategic decisions
Digital twins are seeing use in an increasing number of potential applications such as decision-making purposes with a focus on scenarios and potential dynamics to capture uncertainties and make them manageable
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Liverpool reinvents customer service through digital platform
Liverpool City Council wants to improve residents’ experience of dealing with the council, and sees digital technologies as key to achieving its goal