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August-October 2022

Heineken puts employees in charge of their own careers with new HR system

The Netherlands currently has a record number of job vacancies. For every 100 job-seekers, there are 133 unfilled jobs, and the battle for talent rages on in virtually every sector. Job-seekers have a wide choice and the pandemic has contributed to people increasingly looking at how their work fits into their lives. This is changing the role of human capital management (HCM) in organisations. “We are seeing the next level of maturity in HCM, which focuses on the human in the centre, called human experience management,” said Sanne Noordam, head of SAP SuccessFactors in the Netherlands during a presentation at Sapphire 2022 in The Hague. “That means that the ‘whole self’ has to be taken into account in order to attract and retain people.” The “whole self” is the lens showing how employees experience change and opportunity throughout their careers – it is unique to each person. Elements include work styles, mindsets, experiences, aspirations, passions, and more. These elements are dynamically changing just as people dynamically ...

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