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April 2019

ITIL & ITSM: How IT is becoming more service-oriented

Sponsored by ComputerWeekly.com

In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.

Table Of Contents

  • Prepare for ITIL framework updates in version 4
  • IT service managers see a role for ITIL in digital business transformation
  • Don't let datacentres be a waste of space
  • ITSM in the cloud: Using ITSM best practices to optimise cloud usage
  • IT service management effectiveness hampered by lack of metrics
  • How machine learning is changing IT service management

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