CW+ Premium Content/E-Handbooks

Many organisations already engage customers overdigital platforms, such as branded sites and apps, onlinemarketplaces and social media. But offline face-to-face engagementstill plays a big role. Workplace collaboration, video conferencingand livestreaming solutions can serve various customer engagementand selling scenarios. Organisations should also enable customers touse self-service via online, mobile, social, kiosk and interactive voiceresponse (IVR) channels... Download now to read more!