kentoh - Fotolia
Belgium telecoms operator Proximus has chosen Indian IT services company Infosys to execute its programme to digitise its business.
As part of its role, Infosys will reduce the number of systems from over 40 legacy IT systems six software platforms.
Proximus has a project, known as Excite, to improve the digital experience for its business customers. “In the course of the next years, we want to manage all professional products through an easy-to-use digital interface,” said Bart Van Den Meersche, chief enterprise market officer at Proximus.
By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.
The project, which will take place over a number of years, will see the company replace its legacy IT systems and implement new software for quoting, selling, ordering, billing and invoicing.
Infosys will work on simplifying and remodelling the company’s portfolio of products for the professional services market, and will adapt business processes and organisation around those including digitising business transactions.
Proximus will increase its use of cloud-based software with Infosys, for example, replacing legacy systems with software from Salesforce, CloudSense and ServiceNow.
Infosys will also introduce process automation as part of the programme, and create a portal that offers self-services for Proximus customers.
Read more about digital transformation
- Digital transformation is no longer a buzzword. And for good reason: no industry is immune to it. In the last decade alone, we’ve made incredible strides in technology, with the growing field of data and machine learning helping fuel those advances.
- Claire House Children’s Hospice took home the Best of Show prize at the Best of VMworld 2017 Awards by sharing details of how technology is helping it achieve its aim of reaching every family who needs its help across the north-west of England.
- Ferry operator’s CTO tells Computer Weekly how the company can differentiate itself by using digital tools to make its processes more efficient.
Geert Goethals, CIO at Proximus, said the company wants to improve quality and efficiency in the way IT and business interacts. “As part of this initiative, we have entrusted the co-responsibility of transforming our IT systems to Infosys, as our teams work together to deliver objectives of this program over the next years.”
Using its cloud-native orchestration platform, Cloudify will help Proximus with NFV management and orchestration, and the on-boarding and deployment of VNFs.
Proximus is using NFV to transform its legacy hardware-based network into a virtualised, cloud-native, software-driven domain that should be easier and cheaper to run.