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Joan Miller steps down from role as director of parliamentary ICT

Caroline Baldwin

The director of ICT in parliament, Joan Miller, will retire from her role later this year.

Miller has been leading parliament’s ICT function for nine years, and will be stepping down from September.

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“It has been a great privilege to work in parliament and to be supported by such a fantastic team and I am very proud that during my time we have created a really professional, hard-working and innovative ICT department in PICT,” she said.

Miller has implemented two ICT strategies during her tenure and has implemented cloud and mobile services, which she said has “laid the ground for Parliament’s digital future.”

Her replacement has yet to be announced.

Last month, the house of commons and house of lords management boards announced that parliamentary ICT (PICT) will soon be replaced by a Digital Office that aims to bring together online and parliament ICT services.

Off the back of a review into IT in parliament, the management boards also decided to appoint a head of digital to run the Digital Office. This person will be “publicly accountable for delivering measurably rising levels of satisfaction with Parliament’s digital services from members, staff and the public”.

The new Digital Office will merge parliament’s web and intranet service (WIS) and parliament ICT (PICT) services functions to modernise its IT offering and update its legacy strategy.

Over the summer, Miller will see the completion of the current roll-out of Office 365 across parliament as well as transitioning parliament ICT (PICT) to its new digital department.

Last month parliament was hit by several IT outages caused by an outside contractor which had been brought in to improve the systems, but in the process caused problems with internet connectivity.


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