Morrison Utility Services, which lays pipes and cables for utility firms, is taking advantage of offshore services...
through a 10-year business process outsourcing (BPO) deal with Steria, which will expand to take on more business processes over time.
The first business process taken over by Steria will support Morrison Utility Services’ contract with a water supply and treatment company. Steria will take responsibility for providing relevant information to workers in the field. This information, which informs staff whether it is safe to excavate in certain areas, will be collated in Steria’s operation in Nodia, India.
If successful, more business processes could be added to the agreement.
“[BPO is] an opportunity to reduce costs while both improving efficiency and increasing levels of customer service,” said Jim Winnicott, group commercial director at Morrison Utility Services.
"Steria not only provides us with proven process delivery capability and scalability, but we are confident the team can deliver real long-term value to our business, allowing us to take advantage of new techniques and innovative technologies as they emerge,” he added.
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Technologies such as cloud computing, business analytics software, social media platforms and process automation software are being used within BPO to enable businesses to lower costs and be more effective.
Morrison Utility Services is not new to offshore services. In 2010, the company signed a £3m contract with India-based Zensar Technologies to develop its work and cost management systems, which process client requests from start to completion.
Image courtesy of didbygraham on Flickr.