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Logica to offer hybrid offshore/UK services

Nick Huber
Logica CMG is expanding its service centre in Bridgend, South Wales to support its offshore outsourcing business. The move will allow user companies to choose a mix of offshore and UK-based outsourcing.

Andrew De Cleyn, business development director at Logica CMG, said the enhanced centre would give UK companies the option of using a hybrid of UK-based and offshore outsourcing services. "We are offering the security of service from the UK but also the ability to use offshore centres to lower costs," he said.

The IT services company is recruiting 750 new staff as part of the service centre expansion. These will include application support staff, service response managers, software testing professionals and helpdesk analysts to provide IT and business process outsourcing services.

Staff at the centre will also provide support and development work in partnership with overseas outsourcing centres such as India and the Czech Republic.

Logica's service centres are linked using call routing technology and access customer data and IT systems using fault and report tracking applications.

Offshore outsourcing is now a mainstream part of IT strategy, having grown by 40% in 2003. India is the dominant provider of services, although China is growing in popularity as an outsourcing destination.

Over the past few years many IT service providers and software suppliers have expanded their presence in offshore destinations such as India.

Analyst firm Gartner has advised companies to consider the option of outsourcing to one of the Eastern European countries - such as the Czech Republic and Hungary - that will become members of the EU in May.
 

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