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The Joint Service Centre in the US is staffed with engineers from both companies. It aims provide both proactive and reactive services including collaborative analysis and issue resolution to more than 20,000 shared customers around the world, said EMC and Oracle.
Customers will receive assistance to simplify complex operational issues surrounding management and maintenance of the enterprise applications on Oracle's database and EMC's networked storage products.
Support engineers based in the centre will be able to create and mirror customer environments, proactively identifying potential problem areas and fixing them to prevent customer downtime and service level degradation.
The centre will also provide an environment where best practices, solution sets and methodologies can all be created to assist customers, simplify design, implementation and management of complex networked storage and database infrastructure.