Carlsberg agrees probably its best outsourcing deal

Carlsberg has signed a five-year contract with Accenture for application services for its European brewery operations.

Accenture will support a range of application services in a co-sourcing agreement managed by Carlsberg. The services will support the brewer's business standardisation programme.

Application services will be delivered in areas such as incident management and problem management. Accenture will support service validation, test management and request fulfillment.

The supplier was chosen based on its experience in delivering similar services in the consumer products industry, said Kenneth Egelund Schmidt, vice-president and CIO at Carlsberg.

In April 2009, Carlsberg signed a contract with Accenture for SAP and Microsoft software implementations in Europe, and the delivery of a common enterprise resource planning platform.