International logistics company TNT has signed a five-year contract with Indian IT services firm Infosys for application development services, as part of a major business transformation project.
The project TNT is embarking on, known as Outlook, involves growing its small and medium-sized enterprises (SMEs) customer base. As a result, IT must be updated to better serve these companies.
The Outlook business strategy will expand “the European road network to move more by road by increasing the contribution from four priority industries (automotive, industrial, healthcare and high tech) and by serving more SMEs”, according to a TNT statement.
To this end, the company is revamping its IT applications and building new systems to improve customer experiences. Infosys will also work with TNT to implement digital technologies that will improve engagement with its customers, in particular SMEs.
Read more about TNT IT systems
- TNT is using datacentre asset tracking software to determine the impact of new hardware installations.
- International logistics company TNT is halfway through a global restructuring of its IT support systems, consolidating 30 service desks into a single virtual global services desk.
- Global delivery company TNT is saving £250,000 a year from outsourcing its network management to Omnetica.
Infosys will simplify its applications and adopt cloud-based digital technologies. These technologies will help TNT improve its engagement with customers. The Indian service provider will use its collaboration technologies and its global presence to deliver a 24-hour service across multiple TNT locations.
The importance of an IT update for TNT to reach its business transformation goals is clear. Infosys has been chosen as the partner for its application development and maintenance services as part of the programme and TNT recently selected Verizon Enterprise Solutions to implement its global communications infrastructure, also part of the Outlook project.
Karmesh Vaswani, vice-president and head of Europe for retail, consumer packaged goods and logistics at TNT, said: “TNT will leapfrog to next-generation software as a service and cloud-based digital technologies that are customer-friendly, cost-effective and flexible. At the same time, we will strive to ensure TNT’s existing IT applications are revitalised.”
TNT operates road and air transportation networks in Europe, the Middle East and Africa, Asia-Pacific and the Americas. It reported revenues of €6.7bn in 2014.