Independent courier APC Overnight has deployed the Mobilecourier automated proof-of-delivery (PoD) and signature-capture system from Codegate to improve its delivery process.
"We needed to be able to collect and instantly transfer data from a wide range of logistical operations, including despatch, point-to-point delivery and signature capture," said Quentin Abel, managing director at APC Overnight.
Delivering as many as 60,000 parcels each day nationally throughout the UK, APC was previously using paper delivery manifests to record the time and location of parcel deliveries.
"The use of paper-based manifests created a large volume of paperwork and was open to human error. Our customers were asking for online tracking and proof of delivery, and we had no way of immediately informing customers that items had been delivered." said Abel.
"By selecting the best combination of advanced rugged mobile computer hardware and reliable PoD software, we now have a future-proof system that enables us to deliver real-time track and trace," he said.
The Codegate system includes Intermec's CN3 rugged mobile computers, which will be issued to each of the 400 APC drivers in the Midlands, the South East and the South West regions.
The CN3 was selected because it delivers integrated GPS for SatNav, GPRS for real-time communications, a colour touchscreen for signature capture, and a camera for image capture providing proof of package damage or attempted delivery.