Government web services for 'life events' are inadequate, research says

UK government websites that have been given the task of supporting "key life events" for citizens are falling significantly short in their bid to deliver...

UK government websites that have been given the task of supporting "key life events" for citizens are falling significantly short in their bid to deliver a transformed service across the government's estimated 2,500 websites, according to new research by Kable.

The research said the government's aim to transform service delivery for the 6.6 million people who move home every year, need to register a birth for one of the 649,000 babies born annually, or cope with the death of a family member, still has "ample room for improvement".

The research shows that, of the 39 transactions needed to deal with all seven "life events" - including moving home, placing a relative into care, and starting a business - only 33% could be completed entirely online.

E-government software supplier EzGov commissioned the research. EzGov director of innovation, James Walker, said, "The research clearly highlights the need for government to focus on improving 'customer' experience if it wants to drive take up of online services and improve efficient service delivery."




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