Oracle customers are happy, happy, happy!

The UK Oracle User Group's annual survey of 550 Oracle users has reported that 96% of Oracle customers are happy with the overall function and features of Oracle development tools.

The UK Oracle User Group's annual survey of 550 Oracle users has reported that 96% of Oracle customers are happy with the overall function and features of Oracle development tools.

Ronan Miles, chairman of the UK Oracle User Group (UKOUG) said the results showed a concerted effort by the supplier to address the concerns of PeopleSoft, JD Edwards, Siebel and BEA users, who have became Oracle's customers since the company acquired the products over the last five years.

In spite of the positive feedback from members, Ronan Miles said there were still areas that needed improvement: "Oracle is so complex that it is not possible to understand all the various issues affecting the whole user community." He said businesses were still unsure about Fusion, Oracle's middleware strategy, and few companies were using Oracle's online support resource.

In previous years, JD Edwards users have felt left out of Oracle's plans. But this issue does appear to have been redressed. Oracle said it has released three major updates to the JD Edwards Enterprise One product and the company will release version 9.1 in 2009.

Peter Adams, managing director of Oxford Instruments, a user of Enterprise One, said: "We have seen continuous improvements."

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