In an interview with Computer Weekly, Chris Boucher, director of information services at Anglian Water, said, "We are the first water company to put SAP across the whole business from asset management to customer billing."
SAP's software is still relatively new, so Anglian Water needed to make a lot of modifications to the system to make it work in the water industry. Boucher said, "We implemented it to work for us, specific to the industry processes of our company."
However, the techniques used to implement SAP at Anglian Water could be used in other water companies struggling to get SAP working. "We have created a template which IT services company Capgemini is selling to other water companies."
Capgemini will pay Anglian Water a commission for each implementation of SAP that uses this template. "SAP is difficult to implement, so why do it yourself?" he said.