SPI mobilises with Cognito

Field service organisation SPI has chosen Cognito's mobile workforce management system to mobilise its 500-strong workforce.

Field service organisation SPI has chosen Cognito's mobile workforce management system to mobilise its 500-strong workforce.

The aim is to achieve a competitive advantage by reducing costs, streamlining administration and increasing productivity.

SPI provides mechanical and electrical services to local authorities, housing associations and contractors across the West Midlands.

Cognito's workforce management system is integrated with Maxima's Intellect contracting and accounting software.

The combination will enable SPI's field force to respond in real-time to customer service calls, improving operational efficiency and enhancing customer service, said Colin MacAdam, commercial director at Cognito.

The system will also enable SPI to reduce the time required to issue gas safety certificates to prove gas appliances have been checked and meet the required standards. Service engineers will be able to complete the form on a mobile device, eliminating all paperwork.

Entered data will be sent to the Intellect database at SPI and copies of the form will be automatically printed and posted to the tenant and the housing authority. All gas safety certificates will also be kept on the database and referenced to the customer account.

Read more on IT for small and medium-sized enterprises (SME)

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