Moorfields Eye Hospital NHS Foundation Trust is supporting a major upgrade of its Patient Administration System (PAS) by deploying knowledge transfer software and consultancy from Knowledge Solutions.
As part of a structured training programme, 500 doctors, nurses and clinical staff are benefiting from online refresher training on the advanced Stalis Silverlink PCS PAS system, ahead of it going live on
Knowledge Solutions’ technology has been used by Moorfields to create interactive, online training materials that are tailored to specific roles and functions on the new system.
Its built-in management system tracks the progress of individual students using Knowledge Solutions to ensure that all staff complete and pass mandatory refresher training on the PAS software.
The advantage of Knowledge Solutions’ technology is that content created for training will be re-used as context sensitive, in-process support for those using the new PAS system, maximising Moorfields’ investment.
Additionally, any alterations to the PAS system can be easily flagged to users through this support function, eliminating the time and cost overheads of retraining 500 staff on minor system changes.
“Ensuring that all of our staff are completely up to speed on our upgraded Patient Administration System is obviously vital to ensuring the highest possible levels of patient care,” said Ian Mercer, training manager at Moorfields Eye Hospital NHS Foundation Trust.
“Using Knowledge Solutions’ software has enabled us to deliver flexible, online training, management and ongoing support to users, tailored to their individual roles. This will mean minimal disruption when we go live with this critical update,” he said.
Training is delivered as part of Moorfields Open Learning Environment (Mole), an education facility where staff book PC-based training time to fit in with their working schedules. It is additionally available via Moorfields’ intranet for desk-based staff.
Moorfields is now planning to use Knowledge Solutions’ technology to create content for the roll-out of its new finance system later in 2007. Additionally, pilot programmes to use Knowledge Solutions with desktop applications and Moorfields’ intranet are under way.
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