'Honeymoon is over' say Oracle users

Preliminary results from the UK Oracle User Group 2006 survey have revealed confidence in Oracle’s ability to support the acquired Siebel business, but there is a drop in overall satisfaction among PeopleSoft and JD Edwards users.

Preliminary results from the UK Oracle User Group (OUG) 2006 survey have revealed confidence in Oracle’s ability to support the acquired Siebel business, but there is a drop in overall satisfaction among PeopleSoft and JD Edwards users.

The survey, the results of which are revealed each year at the UK OUG Conference, questions customers on their relationship with Oracle and its technology, as well as the support and training they receive on each product set.

Ronan Miles, chairman of the UK OUG, said, “The honeymoon period is truly over for 2005’s high-profile acquisitions.

“While 2005’s results indicated that many people were very content with the service and support they were getting, this year’s results show that Oracle needs to continue to invest effort in reaching out to UK OUG members.

“Oracle must ensure that it continues to strive for support excellence across its growing product set, and not just concentrate on the most recent, and most high-profile, purchases. Lessons from the PeopleSoft and JD Edwards experience will now be tested with the Siebel community.”

Ian Smith, regional senior vice-president of Oracle UK, Ireland, South Africa and Israel, said, “The Oracle User Group survey is one of the most important ways for us to gather feedback from our customers, because we understand how critical it is to field and respond to the questions raised by respondents.

“We look forward to the opportunity of listening to our customers at the OUG conference and reassuring them that our number one objective is to provide choice.”

The full results of the survey will be released at the UK OUG conference and exhibition on 14-16 November in Birmingham.

 

Comment on this article: computer.weekly@rbi.co.uk

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