Oracle updates Peoplesoft CRM software

Oracle has announced the launch of PeopleSoft Enterprise Customer Relationship Management 9.

Oracle has announced the launch of PeopleSoft Enterprise Customer Relationship Management 9.

The launch of PeopleSoft Enterprise 9 modules was trailed by the company in June, in a bid to reassure PeopleSoft users of Oracle’s commitment to support the products after its acquisition of PeopleSoft in January last year.

PeopleSoft Enterprise CRM 9 includes features aimed at the financial services and communications industries, along with enhancements designed to increase productivity and boost the use of Oracle Fusion Middleware.

Features aimed at communications firms include customer care and ordering capabilities tailored to next generation IP and 3G services, with support for the wireless market and business process management for mobile number portability, lost or stolen wireless handsets and prepaid account setup.

Enhancements pitched at users in the financial services industry include sample processes for financial account creation, lead and referral management, and web services for remote portlets.

The software has also been streamlined to reduce the need for clicking from page to page and offers 19 new web service-enabled transactions. It has been integrated with Oracle’s XML Publisher to provide correspondence management capabilities.

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