Enterprise, a support services company to the private and public sectors, has chosen Cognito to provide a strategic mobile communications product that is wireless, real-time and integrated for data exchange with office systems and colleagues.
The first programme to benefit from this product is the social housing contract managed by Enterprise-Liverpool, an Enterprise joint venture responsible for delivering street-based and housing repair services with and on behalf of Liverpool City Council.
Enterprise is also planning roll-outs of its mobile product to the company’s telecoms and domestic gas contracts.
The contract award to Cognito is the result of a strategic review by Enterprise where the company identified a critical need for enhanced remote workforce management to achieve improved customer service, greater productivity gains and a reduction in costs.
The review followed a significant expansion of Enterprise-Liverpool’s business in a move to cover all the city council’s housing stock -some 19,000 properties - in February 2004.
“We are committed to continually improving our offering to clients. With this in mind the reliability, efficiency and effectiveness inherent in the Cognito solution made the product selection easy,” said Graham Billsborough, IT director of Enterprise.
“We decided to enhance our already effective work distribution system with an electronic, wireless solution. By doing so, this has enabled us to perform a greater volume of work whilst freeing up time for our management team and coordinators to analyse and respond to real time information,” he said.
After an extensive search of the mobile data market place, Cognito was chosen as a partner that could provide a "best fit" solution. The fact that Cognito takes over the entire running, management and support of the mobile data product, leaves Enterprise free to concentrate on running its own business.