Companies embrace VoIP but one size won’t fit all

This year a significant number of businesses will fully embrace IP telephony to harnesses the power of the internet in business...

This year a significant number of businesses will fully embrace IP telephony to harnesses the power of the internet in business communications, according to new research from In-Stat.

The study shows that while more than 30% of firms are interested in and planning to adopt IP telephony solutions in 2005, businesses’ needs for IP voice networks vary greatly and there is a growing demand for small-office solutions for 20 users or fewer.

This suggests that one size won't fit all for IP telephony and that meeting customers' diverse requirements with a rich portfolio of products may be what distinguishes leading suppliers from those that fail. 

"Without question, the business network is becoming increasingly fragmented, driving customers' requirements upward and creating a complex product development environment,” said Kneko Burney, chief market strategist for In-Stat. “Today, large customers appear to have a similar need for small-office solutions as do their small business counterparts."

In-Stat has also found that IP telephony solutions account for just over 10% of the installed base of voice lines in the enterprise market and that small businesses are expected to become a key growth segment because of their increasing need for more advanced voice and data networking capability.

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