Europcar has awarded Unisys a renewed five-year, multimillion-pound distributed IT outsourcing contract.
In an expanded programme Unisys will provide installation, management and support services for PCs, mobile systems, printers and other components of Europcar’s IT infrastructure.
The agreement covers Europcar's seven head offices and 1,500 agencies across Europe.
"Unisys meets our intensive quality and responsiveness demands," said Stefan Ostrowski, Europcar director of information systems. "Unisys offers services at competitive prices and has succeeded in creating a relationship of mutual trust with us throughout Europe," he said.
Unisys is providing around 25 people to handle management, support and maintenance services for Europcar's head offices and agencies. Unisys will also provide support and maintenance for the IT network equipment at Europcar's head offices.
An expanded Unisys program management office (PMO) will manage all installation, management and support services, schedule service calls and manage the system’s service event resolution lifecycle.
Europcar recently completed a two-year revamp of its network, which it expects will slash communication costs by 60%.
The upgrade was key to Europcar's business plan to deliver new services to customers. The company wants to distinguish its service from its rivals by offering rental offices nearer to its corporate customers' offices, in addition to outlets at airports.
The network upgrade included an ADSL-based IP virtual private network operated by Vanco.