Users complain of supplier lock-in

Users often suffer supplier lock-in and negative experiences when dealing with single-supplier systems, according to survey of...

Users often suffer supplier lock-in and negative experiences when dealing with single-supplier systems, according to survey of 800 senior IT executives.

The research, by Dynamic Markets for storage firm Veritas, found that 58% of those surveyed knew of firms that had experienced negative situations because they were locked into a single-supplier relationship. About 35% were required to purchase products that did not meet their needs as a result of the lock-in, and 18% had to purchase hardware unnecessarily.

Multi-supplier environments were preferred to single-suppliers stacks by 86% of IT executives, and 67% said they had experienced pressure from a supplier to purchase end-to-end products.

Tony Lock, chief analyst at Bloor Research, said, "Freedom to make decisions quickly and without prejudice is paramount and this is evident in the shift away from the one-stop-shop approach."

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