IT strategy not for outsourcing

An overwhelming 97% of IT directors across Europe want to keep IT strategy management in-house.

An overwhelming 97% of IT directors across Europe want to keep IT strategy management in-house.

This is the key finding of a survey by Synstar of 700 IT directors at companies of all sizes across Europe.

Furthermore, 96% thought that outsourcing the entire IT function is not an option, and are put off by potential cost control, visibility and supplier management problems.

However, the majority (58%) thought that outsourcing other selected responsibilities is the most effective way for a business to save costs whilst improving performance.

Respondents cited user support, business continuity, networking, data management, infrastructure support, and maintenance as areas where outsourcing can deliver benefits such as cost control (14%), guaranteed service levels (24%), access to a wider pool of skills (29%) and greater visibility (9%).

For 28%, the principal benefit of outsourcing selected tasks to a managed services provider is to free up internal resources.

Russell Flower, Synstar director of managed IT services and business availability, said, “Outsourcing selected functions to a third party managed services provider can improve performance and cut costs, but unlike wholesale outsourcing, it does not take strategy and control away from the business.”

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