Gas firm banks on global content management

International natural gas company BG Group has embarked on the first stage of an ambitious initiative to roll out a single...

International natural gas company BG Group has embarked on the first stage of an ambitious initiative to roll out a single enterprise content management platform across its operations worldwide.

The company, which was demerged from the British Gas group in 2000, hopes the platform, from software supplier Documentum, will increase operational efficiency by simplifying access to operational content.

The system will make it easier for users to access complex documents, such as engineering drawings and procedure and process documents, said Duncan Roberts, global business solutions manager at BG Group.

"We have a huge amount of information stored in various different sources and it is very difficult to access data," he said. "To find particular information, a user has to go backwards and forwards through different repositories, which is virtually a full-time job."

The platform, which is being put through its paces by 100 users at a gas plant in Tunisia before being implemented at BG Group's 20 other sites around the world, will allow users to access all relevant content on the company intranet via a browser, Roberts said.

"Making it easier to access both complex engineering information and corporate information for day-to-day running of the business are key drivers for us," he said. "And once we have got the system in place [in Tunisia] we can repeat the process around the world."

Although BG Group believes the Documentum technology has a relatively intuitive user interface, the company has set aside a sizeable amount of time for training users, Roberts said.

"The new system will make things easier. But when people are used to working in a certain way they need training in the new processes more than anything else," he said.

BG Group expects all of its global sites, which have a total of about 2,000 IT users, to be using the Documentum system by the end of 2004.

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