Cultural barriers slow e-gov take-up

Councils are hitting cultural barriers in their attempts to implement online public services.

Councils are hitting cultural barriers in their attempts to implement online public services.

A report from the Society of IT Management and the Improvement and Development Agency highlights some of the obstacles in the way of local e-government.

Fred Baron, consultant at the IDeA, said, "There are two main challenges for councils: the cultural and communication issues of sharing best practice internally, and the challenge of sharing it across the wider government sector. If the public sector could find ways around these barriers, it could get best value from its investment in IT."

However, the report found best practice in a number of areas, including raising educational standards. Cumbria County Council won praise for its use of computers and interactive whiteboards in schools and Liverpool City Council's deployment of sensing technologies in the homes of vulnerable people was also cited as a trailblazing project.

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