The survey of 150 companies, held during a performance management debate run jointly with Gartner in London, showed only 57% of IT heads felt their organisations acted proactively, or were consistently working with the business to agreed performance targets. The sample also revealed 39% simply "crossed fingers and toes" when a new application was rolled out.
Alain Dang Van Mien, research director at Gartner, says, "Many more companies need a team approach to application performance, because currently people are not working together. It's good to buy technology from outside, but performance must be judged from the business perspective, because in the end it is the business that pays."
He went on to claim that the traditional walls within IT and between it and the business will need to be destroyed.
"Previously, transactions were wholly within the corporate network, but now it is part of a network involving partners and suppliers from outside the company. Managing performance from just a technical perspective is not enough," says Van Mein.