Research raises questions about telco performance claims

Most businesses lose the equivalent of an hour a week as the result of poor network performance, putting customer relationships at threat, research has...

Most businesses lose the equivalent of an hour a week as the result of poor network performance, putting customer relationships at threat, research has found.

Fibre provider Geo, which commissioned the research among large private businesses and public sector organisations, said the results call into question the network performance claims of telcos.

The research found 70% of businesses lose at least one hour of work time every week due to connectivity issues. Almost 30% of these lose as much as one day a week.

One-third of the businesses surveyed said they have experienced faults in networks and slowdowns, with 28% risking losing customers as a result. Two per cent of businesses have lost customers because of poor network connectivity.

Mark Ryder, director of enterprise for Geo, said, "These disturbing results call into question many telcos' claims that they provide businesses with the 99.999% uptime to trade effectively.

"Moreover, the news that faults and slowdowns do erode relationships between businesses and their customers suggests that UK enterprises must act to resolve this now."

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