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A key role for any IT leader is to ensure the technology supporting business processes runs as smoothly as possible. Wherever possible, the CIO and a team of enterprise architects and business analysts and consultants also seek to use IT to streamline inefficient or manual processes through business process management (BPM). A number of technologies have come together to give BPM a new shine. One of these is the use of artificial intelligence (AI) to drive automation. The latest Senior leadership IT investment survey from CCS Insight, which was fielded in July, reports that 80% of firms are now trialling AI or have put it into production. The data shows a significant increase from 2019, when 55% of firms said they were trialling AI. The Gartner paper Move beyond RPA to deliver hyperautomation identifies a number of areas where artificial intelligence and machine learning (ML) can be used for process automation. The first is to perform continuous learning with data collected in automation processes, which is then used to update ...