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April 2023

How technology is fuelling CommBank’s customer experience

This article is part of the CW Asia-Pacific issue of April 2023

The Commonwealth Bank of Australia has built up capabilities in cloud and microservices while empowering engineering teams to solve customer problems

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Features in this issue

How industry cloud platforms are shaping the future of business applications
by Aaron Tan
More than half of enterprises are expected to use industry cloud platforms that combine cloud-based infrastructure, platform and application services to accelerate their business by 2027
How technology is fuelling CommBank’s customer experience
by Aaron Tan
The Commonwealth Bank of Australia has built up capabilities in cloud and microservices while empowering engineering teams to solve complex customer problems
How Indian banks can drive automation in corporate banking
by Aaron Tan
Banks should prioritise their processes for automation based on the level of human intervention, understand their processes thoroughly and put employees at the centre of their automation efforts

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