Wolseley has handed the management of its network infrastructure and call handling to Capita Managed Services for 18 months.
The heating and plumbing distributor ran a pilot project with Capita before agreeing the deal. Wolseley has 664 branches in the UK and its brands include Plumb Center, Parts Center, Pipe Center and Drain Center.
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Wolseley expects the muti-million pound deal to improve customer experiences in branches. Capita’s ‘Office Connect’ service, which incorporates VoIP and LAN technologies, to centralise voice services, will improve inter-branch communications.
The contract includes the replacement of traditional desktops with thin client devices that reduce maintenance, upgrade costs and energy consumption.
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Chris Cottington, head of business infrastructure at Wolseley UK, said increased business efficiencies and improved customer relationships are key to the agreement.
"We have every confidence this new ICT solution will help us maximise efficiencies across our organisation and further consolidate and build our relationship with our customers, which will support business development," he said.