Oil giant Shell has transferred the management of its HR and payroll applications to Accenture as part of a multi-year SAP managed service.
Shell's HR and payroll systems support 90,000 customers in 60 countries. The deal will cover employee administration, self-service, environmental health, and payroll services.
Application support services covered by the contract include service desk support, incident resolution and user access management, application operations and monitoring as well as technical support. Accenture, which has supported Shell for over 15 years in a range technology and consulting areas, will also design, develop, test and implement enhancements to applications.
The services will be delivered from Accenture’s delivery centres in India and the Philippines.
Accenture said its global delivery network allows it to match the global footprint of multinational clients such as Shell and provide flexibility.