The Rugby Football Union (RFU) is using a web-based IT service management system to help it meet the requirements...
for ITIL compliance.
The RFU IT team, which supports IT across all RFU sites, is using the web-based service from Sostenuto
The previous system used would not allow the RFU IT department to meet the needs of ITIL.
"Sostenuto will help us on several levels. We will manage third parties more effectively, the timed-release process allows my team to work within the constraints of the RFU's SLA in a more efficient way, and we will be able to create multiple categories and sub categories in the incident creation process," Mike Morris, network manager at the RFU, said.
He said the ability of the web service to integrate with the RFU intranet to offer self services is a major benefit.