Taylor Woodrow Construction is using hardware and software from Google to ensure the company intranet delivers the most up-to-date information to staff.
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"It is essential for staff to be confident they are accessing the latest version of legislation affecting the construction industry to ensure compliance and minimise risk," said Sean McAndrew, business systems analyst at Taylor Woodrow.
As part of a project to upgrade the company's content management system, Taylor Woodrow's business system team evaluated the main enterprise search technology available in the market.
The existing search facility was unable to locate information outside the construction company's content management system and often did not deliver the most appropriate results, increasing the risk of staff using information that was outdated.
"The Google Search Appliance and software was the only offering that met all our requirements within the budget of the project," said McAndrew. "It was affordable, easy to implement, and delivered reliable search results."
McAndrew said the Google Search Appliance was easily integrated with the intranet and rolled out with a revamped version of Taylor Woodrow's .net-based content management system.
Choosing Google also meant Taylor Woodrow did not have to spend money on intensive staff training because the interface was already familiar to most of the 1,800 users of the company's intranet in the UK, Benelux countries, and Ghana in Africa.
The Google Search appliance can search the 25,000 documents held in the content management system as well as the 1,800 entries in the company's internal phone directory. The system also enables staff to subscribe to construction-related information services.
McAndrew said the clearest indication of a return on investment has been the 25% reduction in calls to the support department from users who were unable to find the information they needed.