Paten Hotels provides free internet with Hotel Broadband


Paten Hotels provides free internet with Hotel Broadband

Warwick Ashford

The Paten Hotels Group has chosen Bristol-based Hotel Broadband and ZyXEL equipment to enable the group to provide free internet access in all it hotels.

"We have recorded a 6% increase in occupancy since introducing the service," said Robert Smith, sales and marketing director at Paten Hotels. "Free internet is also a strong draw card for conference organisers," he said.

The group selected Hotel Broadband because it was able to provide the necessary equipment, maintenance and guest support at a fixed monthly cost. It also gave Paten Hotels the freedom to choose its own ISP.

The hotel group's previous broadband supplier charged each time a connection was made to the internet, making it risky to introduce a free internet service because the cost was not capped.

"Constant, reliable and free connectivity is becoming widely expected in hotels, particularly from business guests," said Smith.

James Richmond, sales director at Hotel Broadband, said the company had been using ZyXEL equipment since 2003 because it delivered business quality service at a price the hotel industry could afford.

"ZyXEL also has a full range of products, enabling us to provide both fixed and wireless systems to meet specific building requirements," said Richmond.

Some of the Paten hotels are listed buildings and required wireless networks, such as the Best Western Grosvenor Hotel in Stratford-Upon-Avon.

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