Over 70% of UK office workers resort to fixing PC problems themselves rather than contacting the helpdesk, research has revealed.
Richmond Systems, which commissioned the research, said the findings showed a lack of faith in the ability of helpdesk teams to fix computer issues quickly.
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Ten per cent of those surveyed said they would make at least five attempts to solve the problem before calling the IT helpdesk.
A further 13% of office workers said they would flick through a manual to try to solve a problem, while 9% said they would attempt to take the computer apart.
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