Erewash Borough Council in Derbyshire expects to reduce the cost and physical storage space requirements of its paper documents and files with the introduction of an electronic document and records management (EDRM) system from Tower Software.
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The council expects that double-handling and loss of files will become a thing of the past for the authority’s 250 users, using the Trim Context system.
The solution integrates with Erewash’s existing Singularity business process management system as well as its Northgate CRM system.
Once fully deployed, the EDRM system will manage up to three million documents and save Erewash an estimated £80,000 in space and storage costs.
Stuart Lloyd, assistant director of customer services at Erewash, said, “We have already scanned 150,000 documents in revenue and benefits, and we expect this to rise to one million over the coming years.
“The beauty of Trim Context is not only its ability to move us away from paper-based systems, but also its ability to enable us to pick up both e-mail and documents like Word and put them together.”
The roll-out of the corporate EDRM system across council departments will be completed by early 2009, as the authority implements the solution in specific departments on a case by case basis.
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