Companies in which internal processes have been run centrally and standardised will be able to outsource less and keep any cost savings for themselves.
Transform, operate and transfer
Employ suppliers to transform a function and run it for a short time.
Outsourcing functions such as disaster recovery lets firms spread operational and financial risk.
Only outsource parts of IT that are not at the core of the organisation and are not tied up with strategy.
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Outsourcing 'backlash' highlights need for IT leaders to sharpen management skills
Source: Deloitte Consulting