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The analyst firm also warned that by 2007 only half of the people given access to mobile data will actually benefit from it, due to poor implementation, poor management and the high cost of supporting services and technology.
Presenting the research findings at the Gartner Symposium in Florida last week, Gartner research director Phil Redman said, "Enterprises need to evaluate their telecoms costs and put together a plan to regulate and monitor these costs before they spin out of control.
"Enterprises should gather information from users, division managers and current operator relationships to institute an adoption and usage policy. Those companies that do can generally see a 20% decrease in telecoms costs."