IBM has announced that its new PCs will be equipped with "self-healing" technology that diagnoses and resolves common hardware and software problems.
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The e-support technology will be included in IBM Thinkpad notebooks, Netvista desktops, Intellistation professional workstations and eServer xSeries computers, using technology licensed from Support.com, a Web-based support infrastructure software provider.
Big Blue said the online support tools, or "agents", will identify and correct systems problems by automatically performing diagnostics to the system's existing software configuration and applications. Users will be able to download fixes for computer problems or contact a support centre technician.