Archive

September 2000

  • E-envoy defends 3G sale



    Mike Simons

    Alex Allan, the outgoing e-envoy, has slammed claims that the third-generation (3G) mobile licence auction will saddle...

  • Entering the post-Y2K doldrums

    Our biannual survey of IT spend shows that it is firmly back in synch with the GDP index after the Y2K boom. John Riley reports

  • Contractor action plan over IR35 legislation



    A contractor group is urging its members to claim for company benefits in the light of the Government's tax legislation for freelance IT staff, IR35....

  • Customers find CRM suits them

    Julia Vowler discovers that customer relationship management is a favourite of the financial services sector, but although they...

  • E-business awards: CRM award

    The customer has never been more empowered than in Internet age. The companies on this page have all succeeded in improving their...

  • Europe faces e-skills shortage

    Europe may be poised to take charge of the world's e-business economy, but unless serious skills shortages are addressed, the...

  • Customer service: lifelines on the Web

    When customers connect to your applications through the Internet you may not know who they are, what they're using or what their...

  • PCs are more stressful than in-laws



    PC failure is more stressful than spending a weekend with the in-laws or being dumped by one's partner, according to Benchmark research commissioned by...

  • Oftel faces shaky future



    British Telecom and telecoms regulator Oftel were this week facing the prospect of legal action from UK operators as the row over access to BT's local...

  • Oracle announces giant push into 9i Internet software



    Larry Ellison, CEO of Oracle Corporation, used the giant Oracle Openworld user conference in San Francisco to launch his company's next generation Internet...

  • The weakest link in the chain

    Breifing: If you want to communicate with the office when travelling abroad you'll need a suitcase full of adaptors. Eric Doyle...

  • Seamless transition: taking the pain out of change

    Change is like a virus that infects every part of business life including the helpdesk - but handled properly, it can be painless

  • Privacy is still key to e-commerce growth



    Bill Goodwin

    International agreements that will guarantee the free flow of information between countries are essential to encourage the growth of...

  • Police crack Egg online fraud case



    National Crime Squad officers investigating attempts to defraud the online bank, Egg, made five arrests this week, writes Bill Goodwin.

    Five men,...

  • Seeing is believing in the video age

    Recent developments in mobile technology have shown the viability of video phones, writes Antony Savvas.

  • Outsourcing set to pave way for UM



    Daniel Thomas

    One in four UK IT departments believe there will be business benefits from outsourcing their messaging...

  • NHS surgery is a tricky operation

    Taking on IT for the health service was never going to be a smooth operation. So one year on, how is the patient responding to...

  • Normal trading rules apply for e-procurement



    Most business-to-business (B2B) marketplaces have the potential to generate enormous savings over more traditional methods of selling or procuring goods...

  • Security tops list of concerns for IT managers



    IT managers are not happy about the UK's Internet trading security measures, according to the results of this week's Computer Weekly/Harvey Nash Big...

  • PC in IT: attracting staff from outside the sector

    Shortages of IT skills are attracting people into the sector from different walks of life. Guy Campos meets a former policeman...