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Windows 10 migration sparking customer concerns

Windows 10 adoption might be gathering momentum but the channel still has a role to play helping users devise migration strategies

The adoption of Windows 10 might be centering along fairly nicely but that does not mean resellers can rest easy and ease off making a case for the OS and being prepared to tackle user concerns.

Earlier this week Gartner revealed that the adoption of Windows 10 was faster than previous OS versions and the traditional refresh cycles were shortening putting more pressure on customers to upgrade.

The analyst house said that improved security features and cloud compatibility were in the pro column for most of those making the move to Windows 10.

But with any investment there are also cons that are being weighed up by users and could potentially delay or deter a roll out.

Desktop migration player Ivanti turned to Dimensional Research to get a better picture of what was happening with the adoption of the OS and found that there were plenty of concerned customers out there.

The list of worries included application compatibility, the need for user training, the manual effort in migrating, the performance of applications and the increased complexity of image management.

Other questions that the channel would also need to deal with might include some around the cost of licensing, dekstop security, training costs and the performance of desktop tasks.

“Windows 10 adoption is unavoidable, so every organization needs to brace themselves with the tools and strategies that will make their migration a success,” said Jon Rolls, vice president of product management, Ivanti.

Ivanti has found that there is also some confusion around which migration strategy to follow, which again should provide the channel with an opportunity to provide support for users.

The standard response is reimaging but that is the approach taken by only 52% of users with others opting for hardware migration, managed in place migration or some choosing to now roll out a VDI strategy.

"“By implementing a unified approach to endpoint management and adopting user workspace management solutions to ensure a great user experience, enhanced productivity and minimized retraining, companies can realize Windows 10 migration success, and smooth the constant updates and upgrades that come with Windows as a Service," added Rolls.

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