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Features in this issue

• Meltdown and Spectre a big deal for enterprises

  by  Warwick Ashford

  Although consumers are relatively unaffected by the recently disclosed security vulnerabilities in most modern processors, enterprises need to take the threat seriously. Computer Weekly looks at how enterprise IT and security professionals should be approaching these threats

• Smart speakers open new windows into customer behaviour for CRM

  by  Lindsay Clark

  Voice recognition has become a new frontier for customer relationship management. What does the new voice channel mean for understanding consumers and how will voice data integrate with existing customer intelligence?

• Why GDPR is great for SMEs

  by  Jim Mortleman

  SME laggards facing potential fines for non-compliance should wake up and smell the tasty carrot of a leaner, smarter business post-GDPR